Reviews

Score 9.5. Total reviews: 773


Customer reviews:


9
Tony

Wellingborough

26 May 2026

Recommendation: Yes

Excellent service and quick delivery

Excellent service and quick delivery


10
Jeremy

Holsworthy

24 May 2026

Recommendation: Yes

Excellent

Order process simple Fast delivery Items work perfectly


10
Neil

Frimley Green

19 May 2026

Recommendation: Yes

Easy peasy lemon squeeze

Specifier calculator model was excellent. Made choosing the correct parts foolproof. Quick delivery. Easy to fit. Works like a dream.


10
Stuart

Uxbridge

19 May 2026

Recommendation: Yes

Great product, great service

Excellent design tool to get the correct spring and fittings. Easy ordering process and speedy delivery. My only problem was getting the weight of the hatch wrong (maybe more emphasis on this in the design tool?) but I managed to compensate by adding some ballast to the underside of the hatch until it worked perfectly. Thanks


10
Simon

Birmingham

18 May 2026

Recommendation: Yes

Really good calculator and service

Used their online calculator with simple inputs and it gave me everything I need in one go. Very impressed!


10
Bob

Leeds

15 May 2026

Recommendation: Yes

Fantastic service from initial enquiry through to delivery

The selection and sizing app on the website took away all of the problems previously encountered in designing systems using gas struts and the simulation showed how the system would react in the real world. The on-line store made purchasing simple.


10
Paul

Portsmouth

15 May 2026

Recommendation: Yes

Excellent service,

Excellent service, very easy to use on-line calculator, very fast delivery. I would highly recommend.


10
David

Clitheroe

15 May 2026

Recommendation: Yes

Excellent service

The team at Gas Springs shop where a dream to deal with for which I thank them


10
Derek

Salisbury

14 May 2026

Recommendation: Yes

Excellent

Excellent quality and exceptionally quick delivery. Thanks so much.


4
Mike

Reading

13 May 2026

Recommendation: No

Poor returns policy

Bought 4 struts and was happy with service and product (would have been 5 star). But project needs changed and I wanted to return them totally unused within 30 days. But they don't accept returns after 8 days! The surprising reason is that I "might not have stored them properly" and if you don't store them inverted the oil leaks out! Odd, because once installed they would be horizontal and infrequently stroked! Anyway, £200 wasted. Be aware!

💬 Gasspringsshop.co.uk 13 May 2026:

Hello Mike, our returns policy is very clear prior to purchase, returns must be made within 14 days of the date of delivery (as stated on the delivery documentation). Products must be returned to Eckold in their original condition and packaging in a condition which will enable them to be fit for re-sale. Products must be returned to Eckold adequately packed and clearly labelled to: ECKOLD CUSTOMER RETURNS DEPARTMENT.
Thank you.


10
Marcus

Haddiscoe, South Norfolk

8 May 2026

Recommendation: Yes

Excellent bespoke customer service

I needed new stays for an Aston Martin. I didn’t want to pay Aston prices. I was sent a spec sheet to fill in Replacement stays were identified from the spec sheet They worked perfectly. Brilliant at a fraction of the price


10
Jamie

Chapel-en-le-Frith

5 May 2026

Recommendation: Yes

Easy to deal with

Very easy to deal with, the website was easy to navigate and the imagery was a great help with what I was trying to achieve


7
Michael

London

29 April 2026

Recommendation: Yes

Good product

The struts are good but it would have been even more helpful if they were adjustable.


9
Marshall

Peterhead

28 April 2026

Recommendation: Yes

First class service

Bought a strut as a direct replacement for a different make - had to some some filing of the end piece to get it to fit but all’s well that ends well.


10
Mike

St. Albans

24 April 2026

Recommendation: Yes

Great support & delivery, which is rare now a days. will use again for gasshocks & Struts

Great support & delivery, which is rare now a days. will use again for gasshocks & Struts


10
Jonathan

EWLOE

24 April 2026

Recommendation: Yes

Expert help

Many thanks in helping us find replacement gas struts for our vehicle machine ramp. Wil definitely recommend and use again in the future. Jonathan Catherall TDC Services


10
Toby

Exeter

21 April 2026

Recommendation: Yes

Great product, delivered on time.

I was able to find the replacement gas spring easily using the website. Ordering was easy and the part arrived as expected. It was fitted and works perfectly.


7
Pieter

Aberdeen

19 April 2026

Recommendation: Yes

Great to find a solution to a long standing problem

All great from specifying to order and receipt. You could do with a text update on whether item was dispatched and when being delivered for a hefty postage fee!


10
Stephen

Buckley

17 April 2026

Recommendation: Yes

Excellent

Great communication and advise, part came with in two days. Great service.


8
Wayne

Leigh on Sea

20 March 2026

Recommendation: Yes

Very good service

I found the service very good. slightly difficult to find the gas springs I needed for my like for like replacement, Was not informed the delivery was out so missed the delivery man, this let the gasping shop down


10
Alan

Bath

11 March 2026

Recommendation: Yes

Excellent product and customer service that works.

Having ordered the spring for our product and waiting for it to arrive, DHL managed to deliver it to somewhere else and inform us that it was delivered and signed for. I called Gassprings to ask for advice on what to do at which point they said leave it with us, we'll get DHL to pick it up from wherever they left it and bring it to us. This was a pleasant surprise. Even better, 24 hours later our errant spring turned up at the right address. Thank you Gassprings for providing customer service that works, something you should be proud of in the current environment.


8
Keith

Tisbury Salisbury

10 March 2026

Recommendation: Yes

Great service, item fitted perfectly but perhaps a bit on the pricey side?

See above.


10
David

Kent

6 March 2026

Recommendation: Yes

Works well

I was a little apprehensive about using the calculator but it all worked out well.


10
laurie

Southampton

6 March 2026

Recommendation: Yes

Brilliant experience

I needed obsolete rams for my German trailer. The team were very helpful and supplied exactly what I required, with very fast delivery. Great service.


10
JOHN

Penrith

5 March 2026

Recommendation: Yes

Prompt Excellent service

This is the 2nd time I have bought a gas strut for a JCB skidsteer , the main dealer had quoted 3x the price I have paid here before deciding they could not be bothered to supply , this was some time ago and put up with a failed strut until last summer when I used the excellent website to find what I needed , I have recently purchased the same part again to replace another failed gas strut dating from 1999. I will be using gassprings again.


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