Reviews

Score 9.5. Total reviews: 778


Customer reviews:


7
Anthony

Stilton

23 June 2026

Recommendation: Yes

Excellent gas strut but needed tweaking.

The ends of my original strut were flat and welded on the rod but the replacement had shoulders on the eyelets as they were screw on. Quick file stopped it catching on the pivot frame and everything is fine now. Good price and quick delivery.


10
DIDI

WESTON-SUPER-MARE

12 June 2026

Recommendation: Yes

Impressive!

Dear Customer Service Team, Thank you for reaching out. I am very happy to share my feedback regarding my recent purchase.I am thoroughly impressed with your services and products for several reasons: Excellent Product Quality: The gas springs I ordered are of very high quality and meet all my expectations. Outstanding Customer Service: The communication with your support team was excellent, helpful, and professional. Incredible Delivery Speed: The shipping velocity was amazing. I placed my order on Friday at 9:00 AM, and the package was delivered just 27 hours later. Thank you for such a great shopping experience. Keep up the fantastic work! Best regards, Didi Cujba


10
nigel

Corby

6 June 2026

Recommendation: Yes

Excellent service online calculator worked to give me the correct spring s for the job in hand

Very good service could not fault it from start to finish I phoned to satisfy a question I did quite understand and was given in-depth answers and information No hesitation in recommending this company


10
Adam

kingsbridge

4 June 2026

Recommendation: Yes

very easy to deal with and a great product

great product


10
Alan

Dursley

1 June 2026

Recommendation: Yes

Quick delivery & helpful sales team

I accidentally ordered one instead of two gas springs. A phone call to Eckold rectified this immediately & the extra gas spring was added to the order with no additional postage charge. Delivery was also very quick


10
Michael

Crook, Durham

30 May 2026

Recommendation: Yes

Excellent

I recently ordered a gas strut for my Hymer motorhome. The strut arrived in two days. Very good service Unfortunately I made the mistake of ordering the wrong size and are having to return the item. Totally my fault.


9
Tony

Wellingborough

26 May 2026

Recommendation: Yes

Excellent service and quick delivery

Excellent service and quick delivery


10
Jeremy

Holsworthy

24 May 2026

Recommendation: Yes

Excellent

Order process simple Fast delivery Items work perfectly


10
Neil

Frimley Green

19 May 2026

Recommendation: Yes

Easy peasy lemon squeeze

Specifier calculator model was excellent. Made choosing the correct parts foolproof. Quick delivery. Easy to fit. Works like a dream.


10
Stuart

Uxbridge

19 May 2026

Recommendation: Yes

Great product, great service

Excellent design tool to get the correct spring and fittings. Easy ordering process and speedy delivery. My only problem was getting the weight of the hatch wrong (maybe more emphasis on this in the design tool?) but I managed to compensate by adding some ballast to the underside of the hatch until it worked perfectly. Thanks


10
Simon

Birmingham

18 May 2026

Recommendation: Yes

Really good calculator and service

Used their online calculator with simple inputs and it gave me everything I need in one go. Very impressed!


10
Bob

Leeds

15 May 2026

Recommendation: Yes

Fantastic service from initial enquiry through to delivery

The selection and sizing app on the website took away all of the problems previously encountered in designing systems using gas struts and the simulation showed how the system would react in the real world. The on-line store made purchasing simple.


10
Paul

Portsmouth

15 May 2026

Recommendation: Yes

Excellent service,

Excellent service, very easy to use on-line calculator, very fast delivery. I would highly recommend.


10
David

Clitheroe

15 May 2026

Recommendation: Yes

Excellent service

The team at Gas Springs shop where a dream to deal with for which I thank them


10
Derek

Salisbury

14 May 2026

Recommendation: Yes

Excellent

Excellent quality and exceptionally quick delivery. Thanks so much.


4
Mike

Reading

13 May 2026

Recommendation: No

Poor returns policy

Bought 4 struts and was happy with service and product (would have been 5 star). But project needs changed and I wanted to return them totally unused within 30 days. But they don't accept returns after 8 days! The surprising reason is that I "might not have stored them properly" and if you don't store them inverted the oil leaks out! Odd, because once installed they would be horizontal and infrequently stroked! Anyway, £200 wasted. Be aware!

💬 Gasspringsshop.co.uk 13 May 2026:

Hello Mike, our returns policy is very clear prior to purchase, returns must be made within 14 days of the date of delivery (as stated on the delivery documentation). Products must be returned to Eckold in their original condition and packaging in a condition which will enable them to be fit for re-sale. Products must be returned to Eckold adequately packed and clearly labelled to: ECKOLD CUSTOMER RETURNS DEPARTMENT.
Thank you.


10
Marcus

Haddiscoe, South Norfolk

8 May 2026

Recommendation: Yes

Excellent bespoke customer service

I needed new stays for an Aston Martin. I didn’t want to pay Aston prices. I was sent a spec sheet to fill in Replacement stays were identified from the spec sheet They worked perfectly. Brilliant at a fraction of the price


10
Jamie

Chapel-en-le-Frith

5 May 2026

Recommendation: Yes

Easy to deal with

Very easy to deal with, the website was easy to navigate and the imagery was a great help with what I was trying to achieve


7
Michael

London

29 April 2026

Recommendation: Yes

Good product

The struts are good but it would have been even more helpful if they were adjustable.


9
Marshall

Peterhead

28 April 2026

Recommendation: Yes

First class service

Bought a strut as a direct replacement for a different make - had to some some filing of the end piece to get it to fit but all’s well that ends well.


10
Mike

St. Albans

24 April 2026

Recommendation: Yes

Great support & delivery, which is rare now a days. will use again for gasshocks & Struts

Great support & delivery, which is rare now a days. will use again for gasshocks & Struts


10
Jonathan

EWLOE

24 April 2026

Recommendation: Yes

Expert help

Many thanks in helping us find replacement gas struts for our vehicle machine ramp. Wil definitely recommend and use again in the future. Jonathan Catherall TDC Services


10
Toby

Exeter

21 April 2026

Recommendation: Yes

Great product, delivered on time.

I was able to find the replacement gas spring easily using the website. Ordering was easy and the part arrived as expected. It was fitted and works perfectly.


7
Pieter

Aberdeen

19 April 2026

Recommendation: Yes

Great to find a solution to a long standing problem

All great from specifying to order and receipt. You could do with a text update on whether item was dispatched and when being delivered for a hefty postage fee!


10
Stephen

Buckley

17 April 2026

Recommendation: Yes

Excellent

Great communication and advise, part came with in two days. Great service.


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